DEW Disinfect 500ml x 12 Electrolysed Water

So, you have changed your mind and want a refund…

Refunds can only be given if you have bought DEW directly from Ecoanolytes. Please note: Postage charges not eligible for refund

Goods must be returned within 28 days of purchase date

They must be in original condition and packaging and be unused.

It is the customers responsibility to return the goods to Ecoanolytes.

Return postage is payable by the customer

Recorded delivery is advisable as Ecoanolytes cannot be held responsible for goods going missing in the post

We have sent you the wrong stuff…

We are human and sometimes we do make mistakes. Please check your order and notify us of any discrepancies within 48 hours of delivery. Give us a call or drop us an email and we will decide which return option is best. For larger parcels of 10 nappies or more it may be better to have the goods uplifted by our courier companyIf you are not entirely satisfied with this product please return it to us and we will be pleased to replace or refund it.

Return Goods to:

Ecoanolytes Ltd

6 Lawside Rd

Dundee

DD3 6BQ

Reimbursing postage costs

We will only reimburse reasonable postage charges. This generally means 1st class recorded. In some instance with larger parcels we will arrange uplift by courier.

We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

This does not affect your statutory rights.

UK Mainland Postal Charges

Order Value P&P
Up to £50.00 £3.95 - £6.95
£50.00 + FREE

Order confirmation

Once we have received your order you will receive an email confirmation (not to be confused with a despatch notice), your goods will then be dispatched within 48 hours. Please note orders placed over the weekend will be processed on the Monday.

Loss, Damage & Non-Delivery

On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non-delivery of your goods. If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses.

Any order discrepancies must be reported wtithin 48 hours of receiving your delivery. Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At Ecoanolytes we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call our customer services team on 01382 250765.