So, you have changed your mind and want a refund…
Refunds can only be given if you have bought DEW directly from Ecoanolytes. Please note: Postage charges not eligible for refund
Goods must be returned within 28 days of purchase date
They must be in original condition and packaging and be unused.
It is the customers responsibility to return the goods to Ecoanolytes.
Return postage is payable by the customer
Recorded delivery is advisable as Ecoanolytes cannot be held responsible for goods going missing in the post
We have sent you the wrong stuff…
We are human and sometimes we do make mistakes. Please check your order and notify us of any discrepancies within 48 hours of delivery. Give us a call or drop us an email and we will decide which return option is best. For larger parcels of 10 nappies or more it may be better to have the goods uplifted by our courier companyIf you are not entirely satisfied with this product please return it to us and we will be pleased to replace or refund it.
Return Goods to:
Ecoanolytes Ltd
6 Lawside Rd
Dundee
DD3 6BQ
Reimbursing postage costs
We will only reimburse reasonable postage charges. This generally means 1st class recorded. In some instance with larger parcels we will arrange uplift by courier.
We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
This does not affect your statutory rights.