UK Mainland Postal Charges
Once we have received your order you will receive an email confirmation (not to be confused with a despatch notice), your goods will then be dispatched within 48 hours. Please note orders placed over the weekend will be processed on the Monday.
Loss, Damage & Non-Delivery
On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non-delivery of your goods. If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses.
Any order discrepancies must be reported within 48 hours of receiving your delivery. Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At Ecoanolytes we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call our customer services team on 01382 293436.